Article 1 – General remarks
The Site and Application are created, developed and operated by Yeba Media Group S.A. (hereinafter “Yebastream”) a Cameroon corporation registered under number …………….., with principal offices located at Carrifour Lycee Akwa Nord,Bonamousadi,Douala– Cameroon.
The use of the Site and Application is only authorized for a personal and private use, therefore any other use, notably in public premises and businesses, is strictly forbidden.
Article 2 – Yebastream Free Service presentation
The Yebastream Free Service is an advertising funded service offering free of charge on-demand streaming of sound recordings and other musical and cultural content (such as podcasts, radios and in certain territories audiobooks) (hereinafter the “Recordings”) with no download or tethered download functionalities, with audio and display advertising, on any device (whether non-portable or portable) on an unlimited basis (the “Yebastream Free Service”) to each registered user (hereinafter the “Yebastream Free User”).
The Yebastream Free Service includes personalized music, playlists and other content recommendations.
Streaming is possible track by track, by creating playlists, or via radios.
Article 3 – Access and use of the Yebastream Free Service
The use of the Yebastream Free Service requires a high-speed Internet connection for personal computers and an Internet service for portable devices. These connections are not provided by Yebastream, therefore the Yebastream Free User must first subscribe to a high-speed Internet and/or an Internet for mobile offer in order to use the Yebastream Free Service.
A connection to Internet for mobile through a third generation or fourth generation (3G or 4G) mobile technology norm is highly recommended.
The music catalog available, as part of the Yebastream Free Service, is linked to the agreements in effect with the right holders and may therefore change. Yebastream cannot guarantee the availability of any determined track or album or any artist or group in the Yebastream Free Service catalog.
Moreover, Yebastream cannot guarantee that any determined track, album, artist or group in the Yebastream Free Service catalog will be indefinitely available. Yebastream can never be held liable for the removal of parts of the catalog content made available.
As a Yebastream Free User, you can activate the Yebastream Free Service on a personal computer (PC or Mac) and a compatible portable device. The Yebastream Free Service is only accessible from one connection at a time (registered personal computer or compatible portable device). Yebastream has the technical means to verify the absence of multiple simultaneous connections on the same account and therefore detect multiple connections attempt.
Article 4 – Availability and modification of the Yebastream Free Service
The Yebastream Free Service can be accessed 24 hours a day and seven days a week, within the limit of the Terms and in particular the terms of article 9 hereunder.
However, Yebastream has the right to bring any modification and amelioration to the Yebastream Free Service as it deems necessary. Yebastream nevertheless guarantees that it will not affect the quality or modify substantially the functionalities of the Yebastream Free Service.
In addition, Yebastream has the right, without prior notice or compensation, to temporarily remove access to the Yebastream Free Service if necessary in order to ensure the maintenance or continuity of the Yebastream Free Service. Yebastream also has the right, without compensation, to definitely shut down the Service. Any final shutdown of the Yebastream Free Service will be notified via the Site or via the Application.
Article 5 – Terms of access to the Yebastream Free Service
The Yebastream Free User declares being capable to accept the hereby Terms, which means that he/she has the legal required age and he/she is not under a legal protection measure (such as legal guardianship).
Article 6 – Yebastream Free Users liability
i) Each Yebastream Free User can post messages, information and/or comments on the Site and the desktop application. The Yebastream Free User is liable for any messages, content or information published by himself on the Site or desktop application; Yebastream is only considered as an Internet service-hosting provider and cannot be held liable for the content published by the Yebastream Free User on the Site or desktop application, and upon which Yebastream has no control or supervision.
The Yebastream Free User expressly agrees, in order to avoid being held liable, that he/she will ensure that the messages published by him/her on the Site or desktop application do not, notably but not limited to:
- Constitute a violation of third-party intellectual property rights; therefore the member agrees not to publish, on the Site or desktop application, content protected under copyright law, a registered trademark or more generally any content protected by any other intellectual property rights held by third parties without the prior consent of the owner or owners of the said rights;
- Contain any computer virus which can interrupt, destroy or affect the Site’s or desktop application’s functionalities;
- Glorify crimes or contain illegal or threatening messages or of a pedophile, pornographic, defamatory, obscene, hateful, racist, anti-Semitic, xenophobic, revisionist nature or against public orders and good manners;
- Infringe a right to privacy or violate the dignity of third parties;
- Encourage violence, fanaticism, crime, suicide, hate linked to religion, race, sex, sexual preferences, ethnicity;
- Harass other Users;
- Promote or encourage any criminal activity or enterprise;
- Request and/or communicate passwords and/or personal information for commercial or illegal purpose;
- Transmit emails chains, unsolicited massive emails, instant messages, advertising messages and spam messages;
- Contain advertisement and/or solicitation in order to offer products and/or services to sell through the Site;
- Contain addresses or Internet links transferring to external website which content violates any applicable law and/or regulation, infringes the rights of third parties or violates the Terms.
ii) The Yebastream Free User agrees not to use any automatic system such as scripts in the purpose of adding Users to his/her User account and/or send comments or messages.
iii) The Yebastream Free User is the sole responsible for the safekeeping and the privacy of his/her password and agrees not to communicate, at any time, his/her password to any other user nor use the account, name or password of any other user.
iv) The Yebastream Free User certifies the accuracy of the information given to Yebastream for his/her registration and agrees to notify any modification.
v) The Yebastream Free User recognizes that Yebastream has the right, in case his/her use of the Site or Application would violate the Terms and more broadly the right of third parties, laws and regulation in effect, to proceed immediately and without any notice to his/her suspension or dismissal from the Yebastream Free Service and/or block his/her access to the Yebastream Free Service.
vi) Yebastream has the right, in case the Yebastream Free User would violate the legislation or infringe any third-parties rights, to provide upon request of any legitimate authority (courts, administrative authorities, and police forces), any information enabling or facilitating the identification of the offender.
Yebastream undertakes to comply with the applicable legislation relating to the protection of privacy, in particular the Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data, (hereinafter referred to together as the “Applicable Regulation”).
The User acknowledges that, by using the Site and/or the Application and/or by using one of the free or paid services made available offered by Yebastream (hereinafter the “Services”), his/her Data are collected and processed according to the terms and conditions set out hereinafter.
The User must therefore refer, before any use of the Services, to the latest version of the Policy. 7.2 Identity of the Data controller
The Data controller is the company Yeba Media Group S.A, a limited company with a share capital of 100,000 Dollars, registered on the Trade and Companies Register of Cameroon under No. ………..and whose registered office is located at Carrifour Lycee Akwa Nord,Bonamousadi,Douala – Cameroon.
The Data are notably stored by the host of the Site identified within the Legal Notice 7.3 Data collected
In order to provide its Services, Yebastream may collect Data relating to the Users. 7.3.1 The Data provided directly by the User
During his/her registration and use of the Services, the User provides various Data directly to Yebastream. These Data include in particular:
?The Data necessary for the creation of the User account such as a username, email address, age, gender, login details via third-party services (Facebook, Google+), a password allowing the User to be identified.
The User is informed in the Data collection forms of the mandatory or optional nature of the collection of the said Data. In the event that a mandatory field is not filled out, Yebastream will not be able to process the registration and to ensure the provision of the Services.
?The User account personalization Data such as first name, surname, postal address, telephone number, date of birth, profile picture, musical preferences, favorite content (artists, albums, tracks, radios, podcasts, liked tracks, disliked tracks).
?The Data from the User account Settings such as the “Privacy settings” as well as “Alerts & sharing”. 7.3.2 The Data collected automatically by Yebastream
During the use of the Services, Yebastream collects Data relating to the connection, browsing, interaction with the advertisements displayed, or the use of the Services.
A. Services interaction Data
These Data include in particular:
?Favorite content (artists, albums, tracks, radios, podcasts), listening history, created or followed playlists (public or private);
?Data on interaction with other users of the Services such as comments on an artist or album page, the users whose activity the User has decided to follow, or the users who decide to follow the activity of the User (subject to the privacy settings of the User).
B. The Data that Yebastream collects in relation to the commercial relationship
For the entire duration of the commercial relationship, Yebastream collects various Data for the management of the commercial relationship as well as for invoicing.
?Invoicing and transaction Data
In the event of a subscription to one of the paid Services, Yebastream collects the Data necessary for the purposes of invoicing, managing the transactions, and accounting. These Data vary according to the payment method and the company responsible for collecting the payment (for example, in the event that payment is made through a telecommunications operator). They include in particular information relating to the type of subscription(s), the method of payment, and details of the transaction carried out.
Yebastream does not have access to the credit card details which are hosted by the payment service provider which handles the User’s account.
?Customer Service interaction Data
In the event of interaction with the Customer Service the latter may collect certain Data in order to process the User’s request.
These include in particular the Data allowing Customer Service to identify the User (Yebastream username, surname, first name), the date, time and reason for the User’s request, the content of exchanges with the Customer Service, the additional Data necessary for the handling of the request, as the case may be.
C. Connection and navigation Data
The Data relating to any device used to access the Services and the manner in which the User interacts with the Services and the advertisements displayed on the latter. These Data include in particular:
?Data collected automatically
These Data in particular are as follows:
?the ID or unique device identifiers (including mobile devices) used to access the Services; the characteristics of the devices and software (type and version of the operating system, or the language used on the device) used for the connection to the Services.
?the Services connection data, including:
?the type of connection to the Services (3G, 4G, LTE, Wifi, offline),
?the Internet service provider,
?statistics on the pages of the Services displayed,
?the IP address (indicating the country and city of connection).
?the level of activity or inactivity on the Services.
?Data collected via cookies and other trackers (for more information, see article 8, “Cookies and other trackers”).
D. The Data collected from other sources
- Via telecommunications operators: some Users access the Services through offers distributed by mobile network operators. In this context, certain Data are shared by the operator to Yebastream (for example the email or the username used), in order to allow these Users to access the Service for which they are eligible according to their type of subscription.
- Via sales and marketing partners: Yebastream allows its Users to access the Services through several types of audio devices (speakers, car radios, etc.), thanks to partnerships entered into with the manufacturers of these devices. In this context, these partners may, notably, share with Yebastream the data relating to the listening activities of the Users on these devices. Other types of partnerships allow in particular Yebastream and its advertising partners to conduct joint marketing activities.
- Via sub-contractors: sub-contractors also collect on behalf of Yebastream the Data relating to the Users targeting their interests and their online activities in order to notably offer them personalized adverts.
E. Data relating to the participation of the User in marketing operations
In the event of participation in a competition, or in an event organized by Yebastream, the Data allowing the registration and participation in the said competition or event are collected.
7.4 “Public” or “private” profiles
Certain Data from the User profile may be visible on the Site and Application.
Each User has the ability to manage the level of privacy of his/her account.
The User may thus choose to render his/her account “private” in the Accounts settings. Then, only his/her username will remain “public”.
The User may also choose to make his/her playlists “private” at the time they are created, or once they are created, by clicking on the “Edit” button.
By default, the User is informed that his/her profile is “public”, which means that certain Data are visible by all of the users or visitors of the Site and Application. This is the case for the following information in particular: username, profile picture, the users followed by the User (username and photo), the users who follow the User (photo and username), playlists, albums and podcasts, favorite tracks and artists.
7.5 Purpose of processing
Yebastream gathers, collects, and stores the Data as set out above for the following purposes:
?Supply of the Services and ensuring their proper functioning;
?Improvement of the Services, to optimize them, or to offer new functionalities;
?Personalization of the Services according to the User’s preferences, location, tastes and interests (declared or deduced), resulting from his/her use of the Services, the information provided, his/her interactions with the Services and his/her navigation on this one;
?Informing the User of Yebastream’s offers and news;
?Informing the User of Yebastream partners’ offers and news;
?Handling the User relationship via the Customer Service;
?Handling invoicing and payment operations;
?Personalization of the advertisement displayed on the Services and on third-party services;
?Measuring the audience of the Services;
?Organizing competitions and promotional operations;
?Making available sharing tools for social networks where the User has agreed to the sharing of such information;
?Carrying out customer satisfaction surveys;
?Carrying out statistical, selection and segmentation analysis of the Users to improve the Services;
?Allowing the User to exercise their rights described in article 7.10 of the present Policy;
?Fight fraud and payment defaults;
?Ensure the security of the Site, the Application and the Services.
7.6 Recipients of the Data
The Data collected or processed during the use of the Services by the User are sent to Yebastream entities, to the approved and authorized persons within Yebastream who, due to their role, need to have access to such Data for the purposes of processing described above, as well as:
- Yebastream’s service providers, in order to ensure the perfect supply of the Services. For example, Yebastream relies on service providers in order to verify the student status of visitors who subscribe to Yebastream Student, or to supply payment methods.
- The technical sub-contractors chosen by Yebastream may, on behalf of and following the instructions of Yebastream, host and store on their servers the Data of the Users and ensure the security of Yebastream’s technical infrastructure.
- Yebastream’s partners: certain partners, such as the telecommunications operators, the manufacturers of audio devices or marketing partners, may process Data in order to supply the Services and to implement joint communication plans. In the same way, Yebastream communicates the Data to social networks in order to ensure the promotion of the Services.
- Social networks, in the event that the User has expressly consented to the linking of his/her User account with his/her account for using these social networks at the time of their registration on the Site or the Application or by changing his/her User account settings to this end in the “Alerts & sharing” section (to access this section, ).
- Third-party applications accessible from the Site or Application, in the event that the User has given his/her express prior consent during the use of each application.
- The administrative or judicial authorities: Yebastream may communicate information relating to its Users, including Data, to the administrative or judicial authorities, in particular in the context of requisition.
7.8 Data security
In accordance with the Applicable Regulation, Yebastream shall take all necessary measures to process the Data in a secure and confidential manner.
In particular, Yebastream shall implement the technical and organizational measures that will guarantee the security and confidentiality of the Data collected and processed, and in particular to prevent them from being distorted, damaged or communicated to unauthorized third parties, by ensuring a level of security that is appropriate to the risks linked to the processing and to the nature of the Data, taking into consideration the technical level and cost of such implementation.
Yebastream may not however guarantee the confidentiality of the Data rendered public by the User.
The Services may include links to third-party websites or external sources. The User acknowledges that the Policy only applies to the use of the Services, and does not in any way cover the Data collected and/or processed by the third-party websites or external sources to which the Services may link. Consequently, Yebastream cannot be held liable for the personal data collection and processing practices of these websites or external sources, which are governed, as the case may be, by the personal data policies that are specific to each of these websites or external sources.
7.9 Duration of retention of the Data
Yebastream undertakes not to keep the Data beyond the period strictly necessary for the purposes envisaged and in accordance with the Applicable Regulation.
Yebastream undertakes to store, anonymize and delete the Data as soon as the purpose envisaged or period of retention expires.
The maximum periods of retention apply unless a request for deletion or termination of processing is made before the expiry of these periods (in accordance with the rights described at article 7.10 below). However, at the end of these periods, the Data may be the subject to an intermediary storing in order to satisfy our legal, accounting, and tax obligations.
7.10 Rights over the Data
Articles 14 to 22 of Regulation 2016/679 of 27 April 2016 grant the Users the following rights:
- The right to access the Data,
- The right to correct the Data,
- The right to object to the collection and processing of the Data,
- The right to delete their Data,
- The right to limit the collection and processing of their Data,
- The right to portability of their Data.
The User may exercise his/her rights by sending a request by email to the address privacy@Yebastream.com or by post to the following address: Yebastream S.A – Legal Department – carrifour Lycee Akwa Nord,Bonamousadi,Douala – Cameroon
The User is informed that the exercise of certain rights, in particular objection and deletion, may restrict or prevent access and/or use of the Services.
Yebastream reserves the right to verify the User’s identity.
Users who have a Yebastream Family master profile, who have parental authority or parental authorization for minors under 16 years of age, are entitled to open profiles within their Yebastream Family account in the conditions described at article 20 of the Terms and Conditions of Use and Sale of the Yebastream Premium Service. By doing so, they therefore authorize potential collection and processing of Data relating to the minors on whose behalf they act.
7.12 Contact details and Claims
For any claim regarding the processing of his/her Data, the User may send a request to Yebastream’s data protection officer at the address info@Yebastream.com or by letter at the following address: carrifour Lycee Akwa Nord,Bonamousadi,Douala – Cameroon
The data protection officer ensures the enforcement of the Applicable Regulation and of the Policy.
In absence of a reply or if the User is not satisfied with the reply given, he/she may file a complaint with the relevant data protection authority in the member state of the African Unionin which he/she has his/her habitual residence.
8 – Cookies and other trackers
8.1 What is a tracker?
A tracker is a cookie, a beacon, a tag, an invisible pixel, or any other system capable of storing and/or collecting information relating to navigation on the User’s terminal (computer, tablet, etc.) and/or their activity and the advertisements displayed on the Services, subject to their prior consent and except where the User has objected.
8.2 Purposes of the trackers used on the Services
The trackers, which are very useful, allow the Services to recognize the User, to signal the navigation through a particular page and to offer the User additional services: improvement of the browsing experience, ensuring the security of his/her connection or personalizing the page content based on his/her interests.
The trackers allow information relating to the registration or access to Services to be memorized, to implement security measures or even to adapt the presentation of the Services to meet the display preferences of the terminal (language, operating system, etc.). They also allow access to the personal account.
The trackers allow the creation of statistics, visits and use logs of the various parts that comprise the Services (pages and content visited, path taken), as well as the creation of studies in order to improve the content proposed on the Services.
The advertising trackers allow the analysis of the use of the Services and of the advertisements displayed in order to display, on the Services or on partner sites, advertisements that are adapted to the User’s interests. These trackers allow more particularly
(i) the identification and count of the advertisements displayed,
(ii) the count of the number of Users who clicked on each advertisement and
(iii), as the case may be, to follow the subsequent actions carried out by these Users on the pages to which these advertisements lead.
Yebastream may also give access to the collected Data, through trackers, to partners in order that the latter may carry out consumer behavioral studies.
Yebastream authorizes certain commercial partners to insert advertising trackers into the Services and/or into the displayed advertisements. The insertion and use of trackers are subject to the privacy policies of these third parties. For example, trackers are inserted by the company Smart Adserver, subject to the User’s agreement, in order to optimize the display of advertisements. The use of these trackers is subject to the privacy policies of Smart Adserver, which may be consulted here. Yebastream includes social network applications in its Services, which allow the User to share content from the Site or the Application with other people or to make these other people aware of their listening or their opinion concerning content from the Services. This in particular is the case with the “Share” and “Like” buttons, from social networks such as Facebook, Twitter, etc.
The social network that supplies such an interactive button is likely to identify the User through this button, even if the User has not used this button during his/her use of the Services.
Yebastream invites the User to consult the privacy policies of these social networks in order to become aware of the purposes, in particular advertising purposes, for which the navigation information collected through these interactive buttons may be used. These privacy policies must in particular allow the User to exercise their choice with these social networks, in particular by changing his/her User account settings of each of these networks.
8.3 Types of Data collected by the trackers
The information stored by the cookies and other trackers, for a limited validity period (see article 7.9 above), relate in particular to the pages visited, the advertisements on which the User has clicked, the type of navigator used, the information entered into a site, in order to avoid having to enter them again.
8.4 The User’s choice concerning trackers
The User may at any time express and modify his/her wishes in relation to the trackers.
The User may configure his/her browser in such a way as to accept or reject trackers from Yebastream or third parties, on a case-by-case basis, or on a permanent basis.
It is possible that the setting chosen may modify and/or restrict access to and use of the Services.
Yebastream declines any liability concerning the consequences linked to the damaged functioning of the Services arising out of the impossibility for Yebastream to save or consult the trackers necessary for the operation of the Site and/or the Application that are refused or deleted by the User.
In order to make a choice in relation to his/her browser, the User may consult the following pages:
?Internet Explorer™: Safari™
?Opera™: Internet Explorer™
Yebastream makes available to the User a tool allowing for tracker settings to be controlled during the use of the Services: Privacy settings.
If the User wishes to obtain further information on cookies and other trackers, his/her rights and how to block them, they may consult the site http://www.youronlinechoices.eu/
Article 9 – Disclaimer of warranties
The Yebastream Free User declares being informed of the confines and limitations of the Internet network.
As a result, Yebastream disclaims liability for any dysfunction in the Yebastream Free Service’s access, the opening and consultation speed of the Site and/or Application’s pages, the listening speed of the tracks, the temporary or definitive inaccessibility of the Yebastream Free Service, and the fraudulent use by third parties of the information provided on the Site or the Application.
Therefore, it is the Yebastream Free User’s duty to protect his/her equipment notably against any form of intrusion and/or virus contamination and for which Yebastream can never be held liable. Yebastream can never be held liable of any dysfunction or damage caused to the Yebastream Free User’s equipment.
More broadly, Yebastream disclaims any liability if a breach of any of its obligations results from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning and more broadly any unstoppable and unforeseen event which prevent the good execution of the orders.
Yebastream disclaims liability in case the Yebastream Free Service would turn out to be incompatible with certain equipment and/or functionalities of the equipment of the Yebastream Free User.
Finally, the Yebastream Free User is solely liable of his/her use of the Yebastream Free Service and cannot hold Yebastream liable for any claim and/or procedure made against him/her in that respect. The Yebastream Free User shall take in charge every claim, complaint or objection and more broadly any proceedings filed against Yebastream by a third party in relation to the Yebastream Free User’s use of the Yebastream Free Service.
Article 10 – Intellectual property
The general structure of the Site, the Application, the Yebastream Free Service and all elements composing it (such as but not limited to the logos, domain names, tracks or videos, and there associated elements such as the photos, images, texts and biography of the authors, artists and/or any legal beneficiary on the tracks or videos but also the visuals on the packaging) are the exclusive property of Yebastream and/or its licensors (notably the records and videos producers, the record companies, authors society).
These elements are protected by intellectual property laws and others, and notably copyright. You can only use these elements for the purpose of using the Yebastream Free Service, in compliance with the Terms.
Any total or partial representation of the Site, the Application, the Yebastream Free Service and/or the elements composing them (as described above) by any means without the express consent of Yebastream is therefore forbidden and would be considered as infringement of the law.
Any hyperlink to the Site and using the “framing” technique (programming technique offering the possibility to divide browser windows into different independent frames in order to display the content of an external website) or the “in-line linking” technique (programming to make disappear into a webpage one element extracted from another site, which saves stock space on the hard drive where the Site is hosted and enables to hide from an uninformed user the initial content of which the element is part) is strictly prohibited. Any artificial use of a Yebastream account (such use for instance aiming at artificially or abnormally increase the plays of certain specific music tracks), via automated processes such as robots and scripts or via any other means, is strictly prohibited.
The Recordings on the Yebastream Free Service are protected digital files by national and international copyright and neighboring rights. They may only therefore be listened to within a private or family setting. Any use for a non-private purpose will expose the Yebastream Free User to civil and/or criminal proceedings. Any other use of the Recordings is strictly forbidden and more particularly any download or attempt to download, any transfer or attempt to transfer permanently or temporarily on the hard drive of a computer or any other device (notably music players), any burn or attempt to burn a CD or any other support are expressly forbidden. Any resale, exchange or renting of these files is strictly prohibited.
The Yebastream Free User recognizes that the Recordings made available to him/her within the Site and Application are protected by technical protection measures set up by Yebastream in order to prevent or limit, depending on the technology offered, the unauthorized use of the Recordings.
The Yebastream Free User agrees not to bypass, by any means, these technical protection measures, for the purpose of downloading these files and enable their storing within the storage unit of his/her reception terminal whatever it is (computer, mobile phone, music player and other portable music disc player, etc.).
Article 11 – Suspension and/or termination initiated by Yebastream or by a Yebastream Free User
Without prejudice of any damages that Yebastream may seek, Yebastream has the right to suspend access to the Yebastream Free Service of a Yebastream Free User and/or terminate, without notice or compensation, his/her subscription to the Yebastream Free Service in case:
- The Yebastream Free User does not respect the Terms and notably:
o Infringes Yebastream or its licensors’ intellectual property rights;
o Bypasses or attempts to bypass the technical measures of protection set up by Yebastream;
o Uses multiple simultaneous connections with the same account or attempts to do so;
o Provides false information at the time of his/her subscription to the Yebastream Free Service.
- Activities prejudicial to Yebastream’s commercial interests.
The Yebastream Free Users can delete their account at any time from the Site through “My account”.
Article 12 – Modifications of the Terms
Yebastream has the right to modify in its sole discretion the Terms. Yebastream will inform the Yebastream Free User, through an email at the email address given on the Yebastream Free User’s account, of any modification of the Terms at least 1 (one) month prior to their entry into force. In case the Yebastream Free User would not accept these modifications, he/she will be free to delete his/her account on the Site as mentioned in article 11 above. Unless the Yebastream Free User deletes his/her account, the updated Terms shall apply starting from one (1) month upon receipt of notice of modification of the Terms.
Article 13 – Customer Service department
As part of his/her access and use of the Yebastream Free Service, Yebastream provides to the Yebastream Free User a community, accessible through the website Yebastreamcommunity.com (the “Community”) where the Yebastream Free User will, notably, be able to find information regarding the Yebastream Free Service and interact with other Yebastream Free Users.
On the Community, the Yebastream Free User will be able, notably, to:
- consult and participate to a forum through posts, reactions and comments;
- post images, links, and other content;
- interact with other Yebastream Free Users, Yebastream’s moderators, and/or the Customer Service through comments and/or private messages.
Use of the Community is subject to the consent and compliance with its terms and conditions available here: https://en.Yebastreamcommunity.com/site/terms.
As part of his/her access and use of the Yebastream Free Service, Yebastream also provides to the Yebastream Free User a customer support service which can answer to questions the Yebastream Free User may have on his/her account and on the Services made available by Yebastream (the “Customer Service”).
The Yebastream Free User will be able, without this list being limitative, to ask information relating to:
- his/her access and use of the Services provided by Yebastream;
- his/her account and the modification of his/her account information.
The Yebastream Free User can contact Yebastream through the Site by clicking on the section “Contact us” or by sending a mail to the following address:
carrifour Lycee Akwa Nord,Bonamousadi,Douala
The Customer Support will use reasonable endeavors to respond to such requests in a reasonable timeframe but can make no guarantees or warranties of any kind that such requests shall be answered within a timeframe corresponding to the Yebastream Free User’s expectations, or that the answer shall
be entirely satisfactory for such Yebastream Free User.
Article 14 – Nullity of a term
In case one of the clauses of the Terms would be declared void or voidable for any reason, the other clauses will still apply without any modification.
Article 15 – Jurisdiction – Claims and litigation
The present Terms are governed by the law of the country where the Yebastream Free User has his/her habitual residence.
Any claim relating to the application of these Terms must be emailed to the Customer Service via the Site by clicking on the link